Directly supports the JPL Desktop and Institutional Computing Environment (DICE) Program Manager leading and managing the DICE program. Oversees operational, business, contract, subcontract, quality, security, safety, administrative, and human resources management. Responsible to the JPL DICE Program Manager for meeting or exceeding contract SLA’s, goals and objectives. Manages and maintains the Integrated Master Plan and Integrated Master Schedule. Provides general direction to service managers and reviews and monitors their performance to ensure complete customer satisfaction. Provides specific direction to the PMO staff as necessary to execute the mission. Interfaces with cognizant JPL OCIO personnel and JPL stake holders to report status and resolve issues within the assigned area of responsibility. Identifies, tracks and mitigates risk within scope of responsibility in concert with the DICE Risk Management Plan. Ensures subordinates complete JPL DICE and LM Compliance training. Acts as the PM in case of the Program Manager’s absence. Ensures all ITIL process owners are responsible for defining and establishing the process within the program organization and ensuring its effectiveness through regular surveillance and process review and improvement.
Qualifications:
Promotes and oversees LM’s relationship with JPL and external entities (e.g., vendors, subcontractors, local community)
Ensures that all IT infrastructure and associated service operates according to ITIL standards, compliant with Contract Service Level Agreements (SLAs) and metric goals.
Oversees the delivery of Contract defined services.
Selects, Trains, supervises and evaluates Program staff managers within the organization.
Facilitates correction of any problems/failures when Key Performance Indicators, contract Metrics and/or Customer Satisfaction fails to meet goals/expectations.
Coordinates and manages Contract reporting and data analysis needs/requirements, ensuring all deliverables are provided in a timely and accurate manner.
Coordinates and manages LM required reporting needs and data analysis, ensuring that the gathering, processing, distribution and use of pertinent information required by management to make decisions occur in a timely, accurate and cost-effective manner.
Develops and implements appropriate training across a diverse work force with multiple technical/operational specialties
Assists and oversees IT service delivery initiatives that support end-users in the productive use of computer hardware and software and Unified Messaging.
Oversees the alignment of IT services and infrastructure with industry best practices.
Ensures IT services and associated infrastructure meets JPL customer defined strategy/objective.
Benefits:
A Total Value package.
There is much to be said about the Lockheed Martin Total Value package. Part of the package involves acommitment to develop top talent from within as well as provide access to a wide range of training programs and services. There is also the opportunity to work in exceptional environments marked by: Project Significance * Quality People * Recognition * Learning and Development * Internal Career Mobility * Competitive Pay * and Excellent Benefits.
A commitment to your work/life balance.
Part of the Lockheed Martin experience includes a focus on work/life satisfaction. We offer programs and policies that include: Flexible/Alternative Work Schedules and Casual Dress at many locations * Telecommuting * Tuition Assistance * Employee Assistance Program * Fitness Centers * Birth/Adoption Leave * Domestic Partner Benefits * and Adoption Assistance.
Company Profile:
At Lockheed Martin, we are driven by innovation and integrity. We believe that by applying the highest business ethics and visionary thinking - everything is within our reach, and yours.
We invite you to explore the possibilities with one of the foremost systems engineering, software and systems integration companies in the world.
Exceptional choices in careers, challenges, and locations across the nation.
Lockheed Martin Aeronautics Company
Join in designing, building and supporting the world's most sophisticated military aircraft. Your involvement may include: The multiservice F-35 Joint Strike Fighter (JSF) * The proven multirole fighter, the F-16 *
Lockheed Martin Space Systems
Lay the foundation for future space systems. A sampling of programs includes: The world's most powerful and advanced telecommunications satellites for government, civil and commercial interests *
Lockheed Martin Electronic Systems
Pioneer, integrate and deliver cutting-edge technologies across three key areas: maritime systems and sensors, missiles and fire control programs and platforms, training and transportation solutions *
Lockheed Martin Information Systems & Global Services
Delivers world-class solutions and advanced technology globally across a broad spectrum of domains.
Diversity and inclusion
What we believe...what we live. You will find that we are both a uniquely diverse and unified team; reflecting many cultures and points of view.
An Equal Opportunity Employer. |
